WIT CONVERSATION PLATFORMBUSINESS MESSAGING
MESSAGING AUTOMATION
Messaging can be more convenient and more affordable than voice.
It can be done in real-rime and 24×7, but to get that, there is a need for AUTOMATION.
Messaging can be more convenient and more affordable than voice.
It can be done in real-rime and 24×7, but to get that, there is a need for AUTOMATION.
Watch the video (02:11)
Using the WIT Conversation Platform
from design to deployment
1
Conversation Studio
Graphical designer for conversation flows
2
Conversation Management
Support for language translations
3
Natural Language Understanding
Support for 21 languages
English, Portuguese, German, Spanish, French, Italian, Dutch, Greek, Norwegian, Lithuanian, Danish, Indonesian, Swedish, Turkish, Finnish, Polish, Russian, Arabic, Urdu, Japanese and Albanian
4
AI Knowledge Base
Answering machine for frequent enquiries
5
Service Task Library
Connects to line-of-business systems
6
Omni-channel Gateway
Connectivity to multiple channels
7
Runtime Engine
Indepedent containers for each single chatbot
8
Conversation Monitoring
Monitoring of conversations with software agents
Product architecture
Unique Value Proposition
Conversation Studio
A graphical builder to make easier
the creation of automated conversations.
Open Platform
Pre-built integrations with 3rd party AI-tools and Live-chat platforms.
Advanced Understanding
Patent-pending model for FAQ knowledge base.
Multiple Messaging Channels
WhatsApp, Messenger, SMS, RCS, Twitter, Web Chat.
On-premise Deployment
Assuring full privacy for the customer conversations.
Support for 21 Languages
Includes a package of AI tools: NLP, NLU, language detection and sentiment-analysis.
Product Benefits
Support your customers 24/7, with real-time messaging
Improve the service time of your customer service
Reduce costs using automation
Start leveraging conversational commerce
