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WIT CONVERSATION PLATFORM

A platform to create automated conversations using Machine Learning and Artificial Intelligence

BUSINESS MESSAGING

In this new economy the communication with businesses will be more and more digital.
Actually, there is an increasing trend towards messaging.
90% of people say they’d rather receive a text from a business than a phone call.
Text Request
85% of consumers prefer to contact businesses via text.
Twilio

MESSAGING AUTOMATION

Messaging can be more convenient and more affordable than voice.
It can be done in real-rime and 24×7, but to get that, there is a need for AUTOMATION.
Messaging can be more convenient and more affordable than voice.
It can be done in real-rime and 24×7, but to get that, there is a need for AUTOMATION.
Watch the video (02:11)

Using the WIT Conversation Platform

from design to deployment

1

Conversation Studio

Graphical designer for conversation flows

2

Conversation Management

Support for language translations

3

Natural Language Understanding

Support for 21 languages
English, Portuguese, German, Spanish, French, Italian, Dutch, Greek, Norwegian, Lithuanian, Danish, Indonesian, Swedish, Turkish, Finnish, Polish, Russian, Arabic, Urdu, Japanese and Albanian

4

AI Knowledge Base

Answering machine for frequent enquiries

5

Service Task Library

Connects to line-of-business systems

6

Omni-channel Gateway

Connectivity to multiple channels

7

Runtime Engine

Indepedent containers for each single chatbot

8

Conversation Monitoring

Monitoring of conversations with software agents

Product architecture

Unique Value Proposition

Conversation Studio

A graphical builder to make easier
the creation of automated conversations.

Open Platform

Pre-built integrations with 3rd party AI-tools and Live-chat platforms.

Advanced Understanding

Patent-pending model for FAQ knowledge base.

Multiple Messaging Channels

WhatsApp, Messenger, SMS, RCS, Twitter, Web Chat.

On-premise Deployment

Assuring full privacy for the customer conversations.

Support for 21 Languages

Includes a package of AI tools: NLP, NLU, language detection and sentiment-analysis.

Product Benefits

Support your customers 24/7, with real-time messaging
Improve the service time of your customer service
Reduce costs using automation
Start leveraging conversational commerce
Improve customer satisfaction

WIT Conversation Platform:
create automated conversations that bring value to your business

Watch the video (01:48)

Request a demo