Why are bots important?
Reduce Operational Costs
Messaging bots can automatically answer between 20 and 30% of tier-1 customer questions. Along with a good end-yser experience, bots can considerably reduce the OPEX costs of Contact Centers.
Every day, 4.1 billion people are using messaging Apps. With the latest advances in artificial intelligence, humans are starting to interact with machines and software systems. This is the best way to stay relevant in the customer’s eyes.
Create New Revenue Streams
A carrier-grade Bots platform can provide value-added conversational services to consumer brands, productivity bots to the enterprise market, and realize the new paradigm of conversational commerce for the retail industry. This can be a new source of monetization for Mobile Operators.
More Convenient to use
People can use messaging Bots to interact 24/7 with companies, providing a more focused and tailored experience than websites and custom mobile Apps.
Messaging as a Platform
The new Messaging as a Platform paradigm is obtained by the use of three main software components:
WIT A2P Gateway
Enables a simple and secure network API for accessing the mobile operator network
WIT Bots Platform
Allows management of 3rd party bots and creating bots for customer service, enterprise productivity and conversational commerce.
- Reduce cost from operator customer service
- Sets the Mobile Operator right in the middle of the revenue stream in new services provided by messaging bots
- Allows a controlled exposure of community to global service providers
The WIT Bot Platform can be deployed in a hosted or cloud environment.