WIT

Search

Portugal

We are looking for an Insights Specialist to support our Business and Product Development activities. You need to gain a clearer understanding of customer intent, needs, objections and behaviors, making sure that the learnings produced are put into action in our products. Our company works for the global market, with software running in 40 countries, so if you are looking for a career challenge this is the opportunity that you are looking for.

Key Responsibilities

• Conduct market research (primary and secondary) and identify market/industry trends;
• Conduct competitor analysis;
• Get customer feedback through direct interviews and surveys;
• Observe customers using the App and do market visits to understand customer in first hand;
• Conduct validation of possible solutions with customers and end-users;
• Create dashboards and reports of findings to share with the team;
• Create strategies for user acquisition and user retention, influencing the design of marketing campaigns and identifying product enhancements;
• Measure user-engagement, growth and churn. Identify all the possible issues;
• Suggest strategies to augment the customer experience and cultivate customer loyalty.

Requirements

• Must have excellent communication skills and be highly fluent in English;
• Knowledgeable about Mobile Apps and Digital Technology;
• Experience on interpretation and data analysis;
• Ability to build regular deliverables through PowerPoint, Word, Excel, Google tools;
• Be a good listener, to understand the consumers, identify their pains and expectations;
• Creative mindset and pro-activity;
• Team oriented and able to work in a fast-paced environment.

Additional Information

∙ Position Type: Full-time
∙ We offer a competitive compensation package as well as an environment conducive to personal and professional growth

Apply now